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Need a hand with one of my apps? Browse the common questions below, or send me a message and I'll reply by email. I read every one personally.

Apps

Paradise Music Car Companion

A simple, distraction-free way to enjoy your music on the road, with full Apple CarPlay and Android Auto support. Available for iPhone and Android.

Privacy Policy →

Frequently asked questions

How do I use Paradise Music Car Companion in my car?

iPhone (CarPlay): Connect your iPhone to your vehicle: plug in with a USB cable, or use wireless CarPlay if your car supports it. When the CarPlay dashboard appears, tap the Paradise Music Car Companion icon to start listening.

Android (Android Auto): Connect your phone to your vehicle with a USB cable, or wirelessly if your car supports it. For a wireless connection, keep Bluetooth, Wi-Fi, and Location Services on while you set it up. When the Android Auto screen appears, tap the Paradise Music Car Companion icon to start listening.

Paradise Music Car Companion isn't showing up on my car's screen. What should I check?

iPhone (CarPlay): First, make sure both iOS and the app are up to date. Then, on your iPhone, open Settings → General → CarPlay, choose your vehicle, and confirm the app is added to your CarPlay layout. If it's still missing, check Settings → Screen Time → Content & Privacy Restrictions → Allowed Apps to be sure it isn't hidden, then reconnect your phone.

Android (Android Auto): First, make sure both Android Auto and the app are up to date, then open the app once on your phone. Android puts apps you haven't used in a while to sleep, which drops them from the Android Auto launcher. In your phone's battery settings, turn off "Auto disable unused apps" or "Put unused apps to sleep" (the wording varies by manufacturer), then reconnect.

The audio won't play or keeps pausing. How do I fix it?
Check that the volume is up and the device isn't muted, confirm you have a working internet connection if you're streaming, then close and reopen the app. If it continues, restart your phone and reconnect to your car. Still stuck? Send me a note below with your phone model and OS version.
How do I report a bug or request a feature?
Use the contact form below. The more detail the better: your phone model, your OS version, whether you were on CarPlay or Android Auto, and the exact steps that led to the problem all help me track things down quickly.
How is my data handled?
See the App Privacy Policy for exactly what is and isn't collected.
How do I request a refund?

iPhone (CarPlay): Purchases and subscriptions are handled by Apple, so refunds go through them rather than me. Visit reportaproblem.apple.com, sign in with your Apple Account, find the purchase, and choose "Report a Problem."

Android (Android Auto): Purchases and subscriptions are handled by Google, so refunds go through them rather than me. Go to play.google.com, click your profile picture, then Payments & subscriptions, then Budget & order history. Find the order, click "Report a problem," and complete the form.

Contact

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